FREQUENTLY ASKED QUESTIONS

General Questions

• How can I place an order on ProAffiliate?

  Placing an order on ProAffiliate is simple! Just browse through our collection of gadgets, accessories, and digital products, select the items you wish to purchase, and proceed to the checkout page. Follow the prompts to enter your shipping and payment information, and your order will be on its way to you.

• What payment methods do you accept?

  We accept a variety of payment methods to ensure a convenient shopping experience for our customers. You can pay for your orders using major credit cards, debit cards, PayPal, and other secure payment gateways available at checkout.

• How long will it take for my order to arrive?

  The delivery time for your order depends on your location and the shipping method selected at checkout. Typically, orders within WESTERN part of Nigeria are delivered within 24 hours and other part of Nigeria are delivered within 2-5 business days. Once your order is dispatched, you will receive a tracking number to monitor its progress.

• Can I return or exchange a product if I'm not satisfied?

  Yes, we want you to be completely satisfied with your purchase from ProAffiliate. If for any reason you are not happy with your order, you may return or exchange eligible items within 10 days of delivery. Please review our Returns & Exchanges policy for more information on eligibility criteria and instructions on how to initiate a return or exchange.

• Do you offer warranty on your products?

  Yes, we stand behind the quality of our products and offer warranty coverage on select items. The duration and terms of the warranty may vary depending on the product and the manufacturer’s policies. Please refer to the product description or contact our customer support team for specific warranty details.

• How can I track the status of my order?

  Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment through our designated Whatsapp Support Community. If you have any questions or concerns about your order status, feel free to reach out to our customer support team for assistance.

• Can I cancel my order after it has been placed?

  We understand that circumstances may change, and you may need to cancel your order. If you wish to cancel an order, please contact us as soon as possible. We will make every effort to accommodate your request, but please note that orders that have already been processed or shipped may not be eligible for cancellation. We recommend reviewing our cancellation policy for more details.